Privacy Policy

Regulatory Information, Privacy Policy, Legal Notices
Exchange Legal Services Limited is registered in England and Wales with the registered number: 13914498. Our registered office is Unit 1c, Second Floor, 1 Oaks Court, Warwick Road, Borehamwood, Hertfordshire, WD6 1GS.

Exchange Legal Services Limited is authorised and regulated by the Solicitors Regulation Authority (SRA) with SRA number: 8001070. More information on the SRA is available on their website at www.sra.org.uk under Standards and Regulations.

Data Protection
Exchange Legal Services takes the security and protection of data seriously. For more  information, see our Privacy Policy. 

Privacy Policy and Client Confidentiality
We take our clients’ confidentiality seriously, and the protection of information is a fundamental feature of our relationships with our clients. Exchange Legal Services Limited has specific common law, statutory, and regulatory obligations regarding the maintenance of our clients’ confidentiality and the protection and processing of personal data as we are a professional services firm, regulated by the Solicitors Regulation Authority.

This Privacy Notice explains how and why we process personal data we may collect from you or that you may provide to us. This notice is to be read alongside any other documents referred to in it. When we process and use your personal data, we do so in accordance with the UK General Data Protection Regulations (GDPR). We are responsible for your personal data for the purposes of UK GDPR. We will only use your personal data according to your engagement and instructions to us, the UK GDPR, our professional duty of confidentiality, and other relevant legislation.

In the event that the EU GDPR applies to our activities, we will then comply with the EU GDPR.

Data We May Collect 

• Personal data such as your full name, date of birth, and National Insurance  Number 
• Contact details such as your address, telephone and/or mobile number, and  personal email address
• Information to enable us to check and verify your identity; e.g. Passport or Driving  License 
• Information relating to the matter in which you are seeking our advice or  representation 
• Special category data such as data revealing your racial or ethnic origin, political  opinions, health, religious beliefs, philosophical beliefs, or trade union  membership 

Our Lawful Basis for Processing Your Personal Data
Contract: We will process your personal data to allow us to perform our contract with  you and to take steps at your request.
Legitimate Interest: Exchange Legal Services has a legitimate interest in our clients’  personal data in order to provide our legal services and to comply with our legal and  regulatory obligations. 

Data Retention
Your personal data will only be kept for a specified period after we have finished advising you or acting on your behalf. These reasons are as follows:

•  To provide you with the services you have requested 
• To respond to any questions, complaints or claims made by you on your behalf
• To maintain records required by the law 
• To show that we treated you fairly. 

How Long We Keep Your Personal Data For
We retain your personal data for no longer than is necessary for the purpose(s) for which  it was provided. What this means in practice will vary between different types of data. 

When determining the relevant retention periods, we take into account several factors,  including: 

• Legal obligation(s) under applicable law to retain data for a certain period of time
• Statute of limitations under applicable law 
• Potential or actual disputes 
• Guidelines secured by relevant data protection authorities 

Otherwise, we will securely erase your personal data from our systems when it is no  longer required. 

Your Rights as a Data Subject
As a data subject, you have the right to:

• Be provided with clear, transparent, and easily understandable information  about how we use your personal data 
• Obtain access to your data, so that you are aware and can review that we are  handling it in accordance with data protection law 
• Have your personal data corrected if it is inaccurate or incomplete
• Request the deletion or removal of your personal data where there is no  compelling reason for us to keep using it 
• “Restrict” or “block” further use of your personal data 
• Obtain and reuse your personal data in a structured format in certain  circumstances 
• Object to us processing your personal data for our legitimate business interests  or for direct marketing purposes 
• Withdraw your consent at any time, if you have given us your consent to process  your personal data for a particular purpose 
• Make a complaint to the Information Commissioner’s Office (ICO) if you are  unhappy with how we have handled your personal data or believe our processing  of your personal data does not comply 

Website Privacy Notice
This privacy notice relates only to your use of our website. This privacy notice does not cover any links to third-party websites. We are not responsible for the content of those sites either. Those third-party sites may also gather information about you in accordance with their own privacy notices separate from our own. For privacy information regarding any third-party sites, please consult their privacy policies.

Copyright
Copyright throughout this website belongs to Exchange Legal Services Limited. Printed copies of this website can be made for personal usage or to provide information to a third party. However, this must be on a non-frequent basis and free of charge. The recipient must be aware of our Copyright notice and the copies must not be tampered with.

Permission is given to download and view our information on a personal computer or monitor. Permanent storage or copying of these pages (in whole or in part) is prohibited.

Cookie Policy
This cookie policy explains how our law firm uses cookies on our website. By using our  website, you consent to our use of cookies in accordance with this policy. 

What are Cookies?
We collect information about the use of our site through cookies. Cookies are  information that files stored on your devices help websites remember who you are and  information about your visit. Cookies can help to display the information on our site in a  way that matches your interests. 

What Cookies Are Used on This Site? 

• Essential Cookies: Some cookies on our site are essential for us to provide you with the service that you have requested. For example, cookies are used to enable you to log onto our website, which allows communication between your browser and our website.
• Analytics Cookies: We use analytics cookies to help us understand how users  engage with our website. For example, by counting the number of users visiting  our website or using a particular feature or function on the website 
• User Cookies: We use user cookies to improve your experience by remembering  your preferences so we know how you like to use our website 
• Social Sharing: We use third-party cookies to allow you to share content directly  on social media platforms

How Can I Reject or opt out of Receiving Cookies?
You may refuse to accept cookies by activating the setting on your web browser which allows you to reject cookies or select specific cookies. Please note that disabling cookies may affect the functionality of our website for you.

Changes To This Privacy Policy
This privacy policy was last updated in July 2024. This Privacy Policy may be updated from time to time, so you may want to review it each time you provide personal data to Exchange Legal Services Limited. Any changes will be posted on this page and the updated policy will take effect immediately.

TV Advertisement Offer Details

• Offer available to new enquiries only; existing clients are not eligible.
• Limited to 30 minutes; additional time may incur standard fees.
• Appointments must be booked in advance, subject to availability.
• Covers initial legal advice only; further services require a separate agreement and may incur fees.
• Cannot be combined with other offers; the firm may modify or withdraw this offer without notice.
• The consultation does not create an attorney-client relationship; seek independent legal advice if needed.
• Terms are governed by the laws of England and Wales.

How to Contact Us
If you have any questions or concerns regarding how we handle your personal data,  please contact us by email at info@exchangelegalservices.com.